April 07, 2025
A heartfelt, personal message from KOOSHOO's founders about tariffs
Hello friends,
Jesse and Rachel here, Founders of KOOSHOO.
We sent the letter below to our newsletter subscribers this morning and are sharing it here too for anyone that may have missed it. We’ve had some unexpected conversations over the past week — from global tariffs to penguins on uninhabited islands (still wrapping our heads around that one) — and while we've made light of the situation, we do also want to address the tariffs head on.
We hope the message below answers any questions you may have about said tariffs and what it means for KOOSHOO.
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We knew the Trump tariffs would be unpredictable.
What we didn’t see coming was that our tiny island home would become a global symbol of it all.
This week, The Guardian, The Washington Post, Wired, BBC, The Daily Mail, Times of India, and more all wrote about our small island in the South Pacific: Norfolk Island.
Then came calls to us directly—first from The Sydney Morning Herald, then from the CBC in Canada, inviting us to speak for 8 minutes on The National with Ian Hannomansing.
Why all the attention?
Because Norfolk Island—an island of 2,500 people with no factories, no exports, and no authority to set tariffs—was slapped with a 29% “reciprocal” tariff by Donald Trump. Nearly triple what Australia (who sets our tariffs) received.
That absurdity became a perfect metaphor for the lack of precision and care with which these tariffs have been rolled out—surgery by sledgehammer, if you will.
Not targeted. Not strategic. Not grounded in facts.
So while we were fielding media calls from around the world, the real impact was already hitting closer to home.
Because while the Norfolk tariff is a non-factor, the 26% tariff on India and 24% on Japan—the countries where KOOSHOO products are actually made—are very real.
We’re a small business, headquartered on Norfolk Island and incorporated in Australia. We manufacture in India and Japan, and ship directly to warehouses in the USA, Canada, and Australia. We’re also global citizens—dual Canadian and Australian—and Rachel is an eighth-generation Norfolk Islander, descended from the Bounty mutineers.
We’ve built KOOSHOO around a belief that we are more connected as humans than divided, and that the future lies in collaborating across borders, not retreating behind walls.
We believe in globalization—done thoughtfully, ethically, and with respect for people and planet. And we’ve built KOOSHOO in a way that reflects those values.
We manufactured in the US for seven years. We really wanted it to work.
But the pricing simply didn’t. We were 2.5x too expensive for the average consumer, even with big-name retailers ready to buy and put their volume on the table. And the specialized machinery and skills we needed just weren’t available.
So we moved our production closer to the farms where our raw materials already grew (the inputs of US fashion manufacturing almost entirely come from overseas) and partnered with exceptional people doing excellent, ethical work.
Having experienced both sides—made in America, and made abroad—we feel confident in saying: these tariffs won’t bring this kind of manufacturing back to the US—at least not like this. Without massive re-trainings, structural shifts in societal thinking, and a middle class with far more disposable income, this will only bring one outcome: making everyday goods more expensive.
It’s ultimately a tax on Americans, poorly disguised as a solution.
And that’s what frustrates us so much.
Not that someone wants to see more American manufacturing—that’s a worthy goal. But this sledgehammer approach risks decimating small businesses on one side, and draining hard-earned savings on the other, all due to a policy written with zero nuance.
A policy so devoid of nuance that non-exporter, Norfolk Island, made the list of worst tariff offenders (see our explainer blog for the ridiculous reason Norfolk made the list in the first place).
We’re doing everything we can to understand what this means, find workarounds, and minimize the impact on you. But truthfully, we’re still figuring it out.
So we’re asking, humbly: Please support the small businesses you love.
Buy from them. Forward their emails. Share their socials stories (see ours here). Tell your friends about the brands you believe in.
If you’re in a position to support small businesses trying to do things the right way—it really does matter. Your support means more than you may even realize to the very real, very anxious teams of people behind the scenes.
Big businesses have the margins to wait this out.
Small businesses? We have each other. We have the stubborn optimism that got us here. And we have you, our community.
And despite all the chaos, we’ve been creating.
We’ve in the midst of 2 months of new product launches (including our already much-loved Satin Bow Scrunchies launched last week).
Beautiful, ethical, plastic-free pieces that will bring you real joy in their style, performance, and quality. Stay tuned for a new product drop on:
🎉 Thursday in Canada & the USA
🎉 Friday in Australia
🎉 Thursday in Canada & the USA
🎉 Friday in Australia
We’re not raising prices right now—we want you to enjoy these at their intended price while we figure this out. But we don’t know how long that will last into the future so don't wait on something you love.
Thank you for walking with us through this wild ride.
If you have any questions, please send us an email (connect@kooshoo.com) or message us on Instagram. We love chatting with you.
In gratitude,
Jesse & Rachel
Founders of KOOSHOO
Jesse & Rachel
Founders of KOOSHOO